Privacy Policy
Your privacy matters to us. This policy outlines how HarvendPrime collects, uses, and protects your personal information.
Information We Collect
When you use HarvendPrime, we collect certain information to provide and improve our services. This includes information you provide directly, such as your email address if you sign up for our newsletter, and data related to your interactions with our AI assistant, like the types of questions you ask and the features you use. We also gather technical data, such as your device type and IP address, to ensure our service functions correctly and securely.
We only collect information that is necessary for the purposes of operating HarvendPrime and enhancing your experience. We do not collect sensitive personal data unless explicitly provided by you for a specific service, and always with your consent. Our aim is to be transparent about what data we collect and why, ensuring you remain in control of your personal information.
How We Use Your Information
The information we collect is primarily used to deliver and maintain HarvendPrime's services, personalise your experience, and improve our AI's ability to understand and respond to your needs. For example, understanding the types of questions you ask helps us refine our AI's knowledge base and provide more accurate and relevant answers. Your email address, if provided, is used for sending newsletters and important service updates.
We may also use aggregated, anonymised data for analytical purposes, to understand usage patterns and identify areas for service improvement. This data cannot be traced back to individual users. We never sell your personal information to third parties. All data processing is carried out in accordance with applicable data protection laws, including the UK GDPR.
Your Rights and Choices
You have specific rights regarding your personal data. You have the right to access, correct, or delete the personal information we hold about you. You can also object to certain processing activities or request restrictions on how your data is used. If you have signed up for our newsletter, you can unsubscribe at any time using the link provided in the email.
To exercise any of these rights, please contact us using the details provided in our footer. We are committed to responding to your requests promptly and in accordance with legal requirements. We also provide clear information on how to manage your cookie preferences, giving you control over your online experience with HarvendPrime.